SHIPPING AND RETURNS
Once your credit card has been approved, and your delivery/billing address verified, your order will be dispatched by Royal Mail, recorded delivery. Dispatch will be made to your stated delivery address and a signature will be required upon delivery to ensure safe arrival.
We aim to dispatch your orders as soon as possible provided that the requested items are available. All orders will be dispatched on the next working day.
To ensure prompt delivery we must have accurate and complete address details to ensure we can make one delivery charge per delivery address.
A daytime telephone number is required in case we or our delivery agents need to contact you.
For shipments within the UK we offer two rates; Express Delivery which delivers to most UK post codes* on the next working day, and Standard Delivery which delivers to most UK post codes* 2 to 3 days after posting. UK deliveries will be handled on our behalf by iPostParcels (our nominated couriers).
The cut off time for Express Delivery is 16:00 hours. Orders received on Sunday, will be classed as received on Monday (except those received on Bank Holidays, which will be classed as received on the following working day.)
(* note that some UK post codes such as Scottish Highlands and Islands require extra time for delivery to be made)
Our delivery charges, per order are:
UK Standard £4.99
UK Express £5.99
International Delivery £12.50+, depending on location.
INTERNATIONAL SHIPPING: DUTIES AND TAXES
For International shipments outside of the UK deliveries can take 5 - 10 working days.
For shipping destination outside the EEC, please note that your order will be shipped exclusive of import duties and customs charges: your order will be shipped as DDU.
(Delivered Duty Unpaid). In certain countries you may also be requested to pay additional import duties and local sales taxes at the time your order is delivered to you. In the event that you wish to return any item, please note that import duties and local sales taxes will not be refundable by us.
We hope that you are delighted with your Little Beau purchase. We understand however that on occasion you may want to change your item for a different size or colour.
We strongly advise all customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of the original packaging.
You may return your goods to us and we will refund your purchase in full, except for the delivery charge, provided that the goods received by us are unused, in a perfect, saleable condition, with all tags attached. We will not accept returns for non-faulty items which have been worn and/or tags removed. We also require goods to be with us within 15 days of the date which we dispatched your original order.
All items returned as ‘faulty’ will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
Goods are returned to Little Beau at your own expense. We recommend that you send by recorded post and that you retain proof of postage as we cannot accept responsibility for items which are lost in transit.
If you wish to exchange an item, we will pay the shipping on your first exchange. Subsequent exchanges will be charged at standard shipping rates.
Returns should be addressed to:
Little Beau, 9 Musley Hill, Ware, Hertfordshire, SG12 7NA.
If goods are not returned to us within 15 days of the date of dispatch, we will not accept any returns made outside of this period. Any returns outside this time frame may be considered at the sole discretion of Little Beau and could only be a refund as a credit against a future purchase.
Provided goods are returned in the same condition as we shipped them, and within the 15 day time period, we will arrange the refund against your credit/ debit card. This refund will be done within 10 days of receipt of the returned goods.
HELP AND ADVICE
If you are unsure or need guidance on any aspect of our shipping and returns policy, please contact us by e-mail at firstname.lastname@example.org.